Service-Level-Management in der IT
Artikelnummer| Autor | Martin G. Bernhard, Winfried Lewandowski, Hartmut Mann |
| 9972368579 | |
| Idioma | Germany - English |
| Terminal correspondiente | Android|iPhone|iPad|PC |
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ISO/IEC 20000 (kurz als ISO 20000 bezeichnet) ist der international anerkannte Standard für Service-Management. ISO 20000 wurde zum ersten Mal im Jahre 2005 veröffentlicht, und in 2011 und 2018 an die neuesten Entwicklungen in der Service-Industrie angepasst.
